I am in serious need of some human contact! And I don't mean calling to the insurance companies and hospital billing departments! I received a bill from the hospital where I had my bone scan 6 friggin months ago yesterday. The bill was for 500 dollars and said my insurance company has paid a portion of it. So today I went online to see the claims submitted on my behalf to my insurance company and surprise surprise did NOT find the claim anywhere. So I called my insurance company to verify the claim and they said they hadn't received it. I call the hospital billing department and they say they sent it in December, we went through my insurance information and everything and it all matched. So I call the insurance company again and they give me a fax number to give the hospital for re-submitting the claim. I call the hospital and they say they wanna do a conference call so if I can call my insurance company back and have them call the hospital while I'm on the line so we can conference. I ask her if she is willing to re-submit the claim by fax and she tells me no because they already did it twice and got rejected twice so if we could just do the conference call. I call my insurance company again, for the THIRD TIME, and they tell me that they are not able to make outside calls so if I can make the conference call happen, that's fine. I try but don't know how to use my phone for that so I call the hospital again if they are able to do that...so this 3rd lady calls my insurance company, keeps me on the other line and gets the whole thing fixed. She was awesome! And very apologetic about the whole thing. Said they had basically send my claim to the wrong place which is why my insurance claims did not show on my account. Says she's sorry for the inconvenience, she's gonna explain the whole thing to her supervisor and to disregard the bill for now. Aww, what an awesome customer service person. The other two can go to hell!
This country is crazy bureaucratic! Takes me 6 friggin calls to get my issue resolved! If I ever (again) need to work in customer service, I am gonna try to remember this day and try to be a better customer service person than I was before. Although being nice when the customer is being nasty to you is not easy. I was a nice customer though, even though I felt like screaming and cursing!
I have another call I need to make. When my foot injury was going on, when I was able to walk again, I was given this walker boot that I used. That was submitted to my insurance company who paid for it and then the company sent me a bill for it too and I paid for it so now I need to call them and ask for my money back! nobody messes with a broke Finn!!!
I am not sure if everyone has heard but our brand new 10 month old TV is broken. Did you hear about that? No? Well let me tell you...It broke last week, does not turn on, blinks green for awhile and then turns red. I called the customer service, they said they were gonna send a tech today between 8-12 so I had to wake up early to come downstairs to be ready for him. Mind you, our TV does not work so I'm here with no entertainment. Then the house phone rings at like 8:20am and since I'm waiting for the guy to come, I answer it. It's the Sony guy telling me they've tried calling since Monday to figure out what the problem is...I've been home every as I don't have anything better to do or places to go as (some of you may know) I haven't found a job yet and it's been raining every day so I would know if they called but that's beside the point now...The guy asked me to turn the TV on and to calculate the red blinks...there were 9 blinks which according to him means that the ventilation is broken, he's gonna order the new parts for it, it should take like 2 days and when they have them, the repair guy is gonna come. So awesome. I woke up super early for the guy to call me little after to tell me he's not coming! awesome! I'm super happy. Oh yeah, the reason why I needed to stay downstairs to wait for him? Our AC is very loud, and to top that off with the TV being on upstairs, I wouldn't have been able to hear the door bell ring. So there!
Another thing...NEVER call insurance companies and such places on an empty stomach! I had to submit my insurance info and account number every time I called these places electronically so I had to sit in front of my computer where I had the info and then you never know how long it takes for your call to go through so I couldn't even eat while waiting...I was starving by the time I was through with all these calls. Now I need to digest a little and then I'm going to the gym! Today I'm actually gonna do it!
Have a better day than I am having!
Later
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